Because plants are living things with specific care requirements, we do not accept returns. We are confident that plants are in good condition upon being sold, but cannot control what happens to plant material upon leaving the premises. If you are having problems with a plant, contact us IMMEDIATELY so we can try to correct what might be going wrong. We are not responsible for weather-related damage, improper handling, planting or watering. Items not picked up within two weeks from date of purchase may be subect to a ‘holding/care fee’ and/or loss of discount. PLEASE KEEP YOUR RECEIPT. Thank you.